FAQ

Yes. Sample evaluation is recommended before a customized or mass-production order. Sample availability, cost and preparation time depend on the selected model and customization requirements.

Shipping arrangements can be discussed according to the order quantity, destination and customer requirements. Common export arrangements may include EXW, FOB or other agreed trade terms, with shipment by sea, air or express where appropriate.

Countertop models are suitable where installation space is limited and the machine needs to be placed on an existing counter or work surface. Free-standing models provide a full-height cabinet and are commonly selected for offices, commercial areas and other locations requiring a stand-alone installation. The appropriate option depends on available space, expected user volume and required configuration.

Yes. Our product range includes point-of-use water dispensers connected to a mains water supply as well as bottled water dispenser configurations. Availability depends on the selected product model.

Temperature configurations vary by model. Available products may provide hot and cold water or hot, cold and room-temperature water. The required dispensing configuration should be confirmed when selecting the model.

We manufacture countertop, free-standing and bottled water dispensers for different distribution and commercial applications. Depending on the model, products can be configured with direct water connection, compressor cooling, heating functions and optional RO or UF filtration. We also supply sparkling water machines as an additional product category.

Filtration configuration varies by product platform and project. Different models may use different combinations of PP, activated-carbon, RO or UF membrane and post-carbon filters. The exact filtration sequence should therefore be confirmed according to the selected model rather than treated as one universal configuration.

Yes. Depending on the product platform and technical feasibility, filtration type and cartridge configuration can be adjusted for different source-water conditions and market requirements. Please provide your target market, source-water information and required filtration type for evaluation.

Yes. Electrical specifications can be configured according to the requirements of the destination market, subject to the selected model and project confirmation. Please provide the required voltage, frequency and plug type when requesting a quotation.

Please provide the target market, preferred product type or reference model, expected order quantity, required functions, filtration requirements, electrical specifications and branding requirements. For deeper customization projects, drawings, reference products or detailed functional requirements are also helpful.

Yes. Private-label packaging can be developed according to the confirmed product and customer artwork. This may include carton printing, product labels, manuals and other branding elements required for the project.

Customization options depend on the model and project. Common options include body color and surface finish, logo placement, product labels, control-panel language or icons, voltage and plug, filtration configuration, manuals, nameplates and packaging.

For projects requiring changes beyond standard OEM branding, our team can evaluate the required product functions, appearance, internal configuration and technical feasibility. The development path depends on the scope of the project and should be confirmed after reviewing the customer's requirements.

Yes. We support OEM projects for importers, distributors and private-label brands. Common OEM requirements include logo application, product labels, color, packaging, manuals and selected product configurations.

Certification availability depends on the selected model, product configuration and destination market. Please provide your target market and required certification when requesting a quotation so that the applicable documentation can be checked for the selected product.

Yes. Pre-shipment inspection can be arranged according to the confirmed order requirements. Customers may also appoint a third-party inspection company when required.

Yes. Certification requirements should be identified as early as possible because changes to electrical components, filtration systems or other configurations may affect the applicable certification scope. Our team can review the requirement together with the selected product configuration.

We normally provide approximately one year of warranty support for confirmed orders, subject to the agreed product and order terms. For non-human-caused product faults confirmed within the warranty period, replacement parts can be provided to support repair. If a confirmed unit cannot be repaired through replacement parts, the corresponding replacement unit can be arranged with a subsequent order after the case is verified.

Please provide the product model, production information, affected quantity and clear photos or videos showing the fault. Our team will review the information, identify the likely cause and provide the appropriate technical or spare-parts solution according to the confirmed warranty terms.

Yes. Spare-parts requirements can be discussed during order confirmation. The recommended parts depend on the selected product model, order quantity and after-sales requirements of the destination market.

Factory visits, production inspections and video meetings can be arranged by appointment. Please provide your company information, project background and preferred schedule in advance so that the appropriate production or product information can be prepared.

Lead time depends on the selected model, customization level, order quantity, material preparation and current production schedule. The estimated production time will be confirmed during quotation or order confirmation.